Our processing time is 7-14 business days. Orders are packaged and shipped Monday- Friday. Orders on the weekend our processed the following business day. Please review our shipping policy for further details.

Tracking numbers will generate immediately after a customer's order is processed. We print orders and shipping labels at the same time. Your tracking will update as soon as USPS has scanned and processed your order in their system.

If you have not received your package after it says it has been delivered you will need to contact your local post office. Once packages are in the hands of USPS Meteor Jump no longer responsible. Meteor Jump is not responsible for lost, stolen, misplaced packages as well as incorrect addresses. We ship to the address provided by the customer.

Please make sure your information is correct when making a purchase. Please input the email address and phone number you want to receive your updates with.

Due to Covid-19, we do not process exchanges at this time. All items are made to order so please double check your size, color and quantity.

If an error was made on our part please email us at meteorjumphouston@gmail.com. We will require a picture of the item you were sent for our records.